FAQ

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  • Yes, we take security seriously. Our website uses SSL encryption to ensure that your payment details are secure. We do not store your card details on our servers.

  • Yes, we accept payments in various currencies. The currency is selected based on your location or can be changed manually at checkout.

  • We currently ship worldwide. Shipping availability and rates may vary depending on your location, and any applicable shipping fees will be displayed during checkout.

  • At the moment, we do not accept returns, due to our custom made product process, unless the item has been delivered with major damage.

    If you receive a damaged product, please contact us within 7 days of receiving your order to discuss the case. hello@houseofemra.com

  • If your item arrives damaged, please take the following steps:

    1. Contact our customer service team at hello@houseofemra.com within 7 days of delivery.
    2. Provide photos of the damaged product and the packaging.
    3. Once we review your case, we will discuss the next steps, which may include a replacement or refund.

  • If we accept your return due to damage during delivery, we will cover the return shipping costs.

    Please ensure you follow our return instructions carefully.

  • We understand that life gets busy, but if no one is available to receive your order, or if the package isn't collected from the designated location, it will be returned to us. In this instance:

    • You will be responsible for covering the cost of reshipping your order.
    • We will personally reach out to arrange a new delivery, and the shipping fee will need to be settled before we can send your package again.

  • Shipping times depend on your location and the shipping method selected.

    As a young, innovative company, all our products are made-to-order to minimize waste and promote sustainability. This ensures that each item is crafted with care specifically for you, enhancing both quality and environmental responsibility.

    Typically, orders are processed within 30 business days as we ship and process the orders in categories.

    You will find the estimated delivery date in your confirmation email.

  • Should you choose to decline the delivery of your order after payment:

    • The initial shipping fees are non-refundable.
    • You will also be responsible for any return shipping costs if the package is sent back to us.
    • If you seek a refund, please note that we will only refund the product’s value after deducting all associated shipping and handling fees.

  • Yes, you may cancel your order within 24 hours of making your purchase.

    If you need to cancel, please contact our customer service team as soon as possible at hello@houseofemra.com

    Once the 24-hour window has passed and the order has been processed or shipped, we will be unable to cancel it.

    We recommend reaching out promptly to ensure your cancellation request is handled before your order is processed.